Attending this event?
Welcome to the 2023 Direct Care Worker Conference - Making a Difference Together. 
Direct Care Workers (DCWs) provide vital services that allow people with disabilities and older adults to remain in their homes and communities. This DCW conference provides skills training on multiple topics that are relevant to this work with engaging sessions to encourage DCWs for the important and necessary work that they do.

The conference, including meals and an overnight accommodation at the Hershey Lodge on Friday, April 21 is offered at no charge to DCWs. The conference is sponsored by the Center for Independent Living of Central PA (CILCP) with grant funds from the PA Department of Labor and Industry.

Conference, Friday, April 21
The conference begins on Friday, April 21, 2023. Registration begins at noon - and sessions begin at 1 p.m. and 3 p.m., based on the sessions that you choose.

Join us for a Friday evening reception, 5:30 PM - 7:00 PM that will include a menu of carved meats, appetizers, an array of delicious desserts, a cash bar and entertainment.

Conference, Saturday, April 22
8:00 AM - Registration
8:00 - 8:30 AM - Continental Breakfast
8:30 - 8:45 AM - Opening Remarks
Conference sessions begin at 8:45 AM - after you register, choose your sessions next. If you have questions about this conference opportunity, please contact us at 717-731-1900 extension 212.

Back To Schedule
Saturday, April 22 • 8:45am - 9:45am
Conflict and De-Escalation

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This training session explores recognizing conflicts and concepts to de-escalate situations including awareness, self-awareness, and verbal and non-verbal communication. Assessment of others for risk of escalation and physical confrontation including observation of their communication and actions. Skills for resolution including active listening, understanding, empathy, negotiation, and withdrawal are discussed.

avatar for Dave Shatto

Dave Shatto

Certified Personal Trainer
Dave Shatto is a Certified Personal Trainer, with a fourth-degree black belt in Ju Jitsu, second-degree black belt in Jigo Jutsu and a black belt in Judo. Mr. Shatto has taught college physical education courses regularly for over 30 years specializing in Judo, Martial Arts and Self... Read More →

Saturday April 22, 2023 8:45am - 9:45am EDT
Hershey Lodge